Search
Text Only All Routes Map

Non-discrimination Policy

ADA Title II

Transfort is committed to complying with all Federal Americans with Disabilities (ADA) regulations as well as the State of Colorado accessibility requirements. The Americans with Disabilities Act (ADA) was enacted on July 26, 1990. It is a federal civil rights law which prohibits discrimination against individuals with disabilities. The ADA protects people with disabilities so they may have the same rights and opportunities as everyone else to enjoy all programs, services, and activities of public entities. This applies to public transportation, such as Transfort/Dial-A-Ride, whether or not they receive federal funds or federal financial assistance. As such, public transportation agencies, like Transfort, are required by law to provide the necessary ADA-compliant equipment and accommodations.

Title VI

In compliance with the City of Fort Collins’ Title VI policy, Transfort/ Dial-A-Ride, does not, on the grounds of race, color or national origin, discriminate against any individual in the provision of its programs, services or activities.

Toward this end, Transfort/Dial-A-Ride's departments and employees are responsible for carrying out the commitment to non-discrimination including the requirements of Title VI. This includes the following:
- To ensure that the level and quality of transportation services are provided to all;
- To promote full and fair participation in transportation decision making;
- To ensure meaningful access to Transfort/Dial-A-Ride's programs and activities by persons with limited English proficiency;
- To identify and address, as appropriate, the human health, social, economic and environmental effects of Transfort/Dial-A-Ride's programs and activities on all populations.

Language Access

Transfort/Dial-A-Ride will ensure language access to all individuals who have a limited ability to speak, read, write, or understand English by providing interpreters free of charge and translation of vital documents for persons who utilize these transportation services. For assistance with language access call 970-416-4254 and ask to speak to the City's Title VI Coordinator.

Reasonable Modification Policy

If you would like to request a reasonable modification to Transfort or Dial-A-Ride’s policies, practices and/or procedures to assist in ensuring that our programs are accessible to individuals with disabilities, please send a request describing what is needed to use the service to transfortinfo@fcgov.com or call 970-221-6620. Transfort or Dial-A-Ride staff will use the following criteria to determine if a request is reasonable: 1) the request is not a fundamental alteration of the service; 2) the request is not a direct threat to the health or safety of others; 3) the request is not necessary to use the service; and 4) the request does not result in undue financial or administrative burden.

Filing a Complaint

For additional information on Transfort's non-discrimination obligations, or if you believe you have been subjected to discrimination under Title VI or ADA Title II and would like to file a written complaint with Transfort management, download one of the forms below and contact us:

FORMS:
ADA Complaint Form (PDF)
ADA Complaint Form - en español (PDF)
Title VI Complaint Form (PDF)
Title VI Complaint Form - en español (PDF)

COMPLAINT PROCESS:

For ADA and Title VI Complaints, please contact:

Jeni Kohles, Office of Equity & Inclusion

ADA Complaint Process (PDF)
ADA Complaint Process - en español (PDF)
Title VI Complaint Process (PDF)
Title VI Complaint Process - en español (PDF)

QUESTIONS:
Call 970-221-6620 or email: transfortinfo@fcgov.com

TRANSIT CENTERS

Resources
ADA Rights and Regulations
Title VI Overview

Equal Employment Opportunity Policy

City of Fort Collins - Transfort is an equal employment opportunity (EEO) employer. View our EEO Policy Statement for more information.