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Dial-A-Ride Paratransit

Dial-A-Ride is a door-to-door paratransit service for individuals who, because of a disability, are prevented from using Transfort's fixed route system. Dial-A-Ride service meets minimum service requirements of the American’s with Disabilities Act of 1990 (ADA).
For Dial-A-Ride reservations and eligibility questions, please call 970.224.6066.

Download the complete Dial-A-Ride Users Guide


Dial-A-Taxi

Dial-A-Taxi provides an additional means of transportation for passengers that qualify for Dial-A-Ride.

Information and Reservations:
970-224-6066
Monday – Saturday 8 a.m. to 5 p.m.


Who is eligible?

The Americans with Disabilities Act (ADA) defines someone as disabled for the purposes of transportation as: A person with a disability, whose disability prevents them from using a fixed route bus service. Individuals that fit this definition are eligible for paratransit service.

In order to better serve Dial-A-Ride clients, eligibility will be categorized into three different groups:
- Unconditional - A person’s disability prevents them from using the fixed route system at any time
- Conditional - A person’s disability prevents them from using the fixed route system part of the time. An example would be a person sensitive to temperature extremes. Consideration will be given to the following day’s weather in determining a trip’s eligibility
- Temporary - A person’s disability prevents them from using the fixed route system for a set period of time.


Service Area

All trips must remain within the service area, which is defined as ¾ mile from any fixed bus route. Paratransit service will not be scheduled beyond the area shown in green on the map. Simply living beyond ¾ of a buffer does not qualify for Dial-A-Ride. Final determination of a trip’s origin and destination falls within the discretion of Dial-A-Ride.

Click here to view map - pdf.


Hours of Service

Typical service hours are from 6:00 AM to 11:00 PM, Monday through Saturday except for published holidays. Contact Dial-A-Ride at 970.224.6066 for information about additional complementary paratransit service for the MAX, the Late Night - Gold and the Harmony Transfer Center routes.


Fares

$2.50 per one-way trip.


Reservations and Pickups

Make a reservation up to 14 days in advance of your trip. Call 970.224.6066 to schedule your trip.

When your trip day arrives, please be ready at least 15 minutes before your pickup time, and be prepared to wait up to 15 minutes after your pickup time, and watch for the driver. Drivers will wait for five minutes for each rider, but then must continue on the route. If your driver has not arrived within 15 minutes of your pickup time, please call 970.224.6066.


Cancellations

Call 970.224.6066 to cancel your reservation. Cancellations are accepted up to one hour prior to scheduled pick up time. If it is cancelled within one hour of pick up time, a “no show” will be charged. Otherwise, there are no penalties.


Suspension Policy

There is a Dial-A-Ride suspension policy for excessive violations of the one hour notice cancellation requirement. For details on this suspension policy, please refer to the Dial-A-Ride Users Guide.

All of the following are considered cancellation violations:
- "Late Cancel": Passenger fails to give cancellation notice at least one hour prior to scheduled pick-up time.
- "No-Show": Passenger is not at the designated pick-up location and misses a scheduled trip.
- "Cancel at the Door": Passenger refuses his/her trip when the driver arrives for pick-up.


If a passenger incurs three violations (in any combination), service may be suspended.

NOTE: This policy does not apply to passengers who have missed a return trip due to a medical delay (when passenger is not ready due to a doctor's appointment running late).


Application and registration information

All potential passengers must apply for Dial-A-Ride service.

Call 970.224.6066 for an application. Once completed, mail your application to:

Transfort
6570 Portner Rd.
Fort Collins, CO 80525

APPLICATIONS ARE NOT AVAILABLE AT THIS LOCATION. THEY ARE ONLY AVAILABLE BY MAIL OR FAX

The application and registration process can take up to 21 calendar days to complete. The Dial-A-Ride office will notify you of your eligibility.